Account, Collaboration, and Billing

Credits History

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Your credits history is the account-level source for your current balance and completed ChatCut credit transactions. The same screen also has plan and payment actions. On the web app, it opens from Credits history in the avatar menu. In ChatCut Desktop, it is Plan & credits in Settings.

Open Credits history

On the web app

  1. Open the avatar menu in the top-right of the editor.
  2. Read the current plan and balance shown near the top.
  3. Select Credits history.
  4. Use By Day for daily totals, By Type for feature totals, or Detail for individual transactions.

In ChatCut Desktop

  1. Open the account menu by selecting your avatar and name at the bottom of the left sidebar. If the sidebar is hidden, select your avatar at the top right of an open project, or select the sidebar icon at the top left (Show sidebar).
  2. Select Credits, which shows your current balance. Settings opens on Plan & credits. You can also select Settings, then Plan & credits.
  3. Read your plan under Plan and your balance under Balance.
  4. Under Usage, use By type for feature totals, By day for daily totals, or Detail for individual transactions.

If your Desktop account menu shows Credits history instead of Credits, your version uses the web app’s screen: select Credits history and follow the web app steps.

In Detail, a negative entry is a charge. Open or read the newest matching entry to see the completed action and the balance after it. Use this record—not a preflight estimate—to verify what was actually deducted.

Verify credits added by a purchase

  1. Open your credits history.
  2. In Detail, find the positive entry for the purchase—marked Pack for a credit pack or Subscription for plan credits—and the balance after it.
  3. Match the date and product shown in the billing or checkout record.

Do not infer the number of credits from the payment amount alone. The selected product, billing period, and account promotion can change what a payment adds. If the payment completed but no matching positive credit transaction appears, record the date and payment details, then use Feedback or email team@chatcut.io.

Find plan and payment actions

The actions shown depend on your plan and payment state. A missing action usually does not apply to your account right now.

  • Web app: Credits history shows Buy Credits beside your balance and a Subscription section with Change Plan, Cancel Subscription, Resume Subscription, and Manage Payment (Update Payment when a payment is past due).
  • ChatCut Desktop: Plan & credits shows Buy credits in the Balance row. The Plan row has Upgrade, which opens the available plans, plus Cancel subscription, Resume subscription, and Manage billing (Update payment when a payment is past due).

Check charges after another generation attempt

Requesting a new generation for the same idea may use credits again. Before submitting another attempt, check the AI conversation and My Assets for the existing job or result. Review any confirmation card and credit estimate shown; saved Auto-Allow choices can affect whether a card appears. See Generation Confirmations and Auto-Allow.

After the attempts complete, compare the corresponding negative entries in Detail and the resulting balances. Similar titles or outputs alone do not establish that the same job was charged twice. Use the completed transactions to check actual deductions.

If a charge is still unclear, use Feedback or email team@chatcut.io with the relevant dates and history entries to request a review. You do not need to run another paid generation to report an existing charge.

See Credits and Manage Your Plan.

Credits Next: Manage Your Plan